Returns Policy

1. Introduction

At Biz2Biz (PTY) Ltd, we strive to ensure that our customers are fully satisfied with their purchases. If you are not entirely satisfied with your purchase, we are here to help. This Returns Policy explains your rights to return products and obtain refunds from

2. Returns

You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In its original packaging
  • Accompanied by the receipt or proof of purchase

3. Return Process

To return an item, please follow these steps:

  1. Contact Us: Email us at within 7 days of receiving your item to inform us of your intention to return the product. Please include your order number and reason for the return.
  2. Return Shipping: You are responsible for the cost and risk of returning the goods to us. Please send the item to the following address:
    Biz2Biz (PTY) Ltd
    33 Gemini Street
    Brackenfell South
    Cape Town
    South Africa
  3. Inspection and Refund: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

4. Refunds

If your return is approved, we will process your refund within a reasonable time frame. The time it takes for the refund to be credited to your account may vary depending on your payment provider’s policies.

5. Non-returnable Items

Certain items are not eligible for return, including:

  • Items that are not in their original condition, damaged, or missing parts for reasons not due to our error
  • Items returned more than 7 days after delivery

6. Contact Us

If you have any questions about our Returns Policy, please contact us:


Biz2Biz (PTY) Ltd
33 Gemini Street
Brackenfell South
Cape Town
South Africa

We are committed to ensuring that your experience with Biz2Biz (PTY) Ltd is positive. Thank you for your understanding and cooperation.