Terms and Conditions

Effective Date: 24/06/2025

1. Introduction

Welcome to Biz2Biz (PTY) Ltd, trading as BizInbox (“we”, “our”, “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website located at www.bizinbox.co.za (the “Website”) and the services, features, content, applications, or products offered by us (collectively, the “Services”).

By accessing or using our Website and Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our Website or Services.

2. Company Information

Biz2Biz (PTY) Ltd
Registration Number: [Insert Company Registration Number if applicable]
Address:
33 Gemini Street
Brackenfell South
Cape Town
South Africa
Contact Email: hello@bizinbox.co.za

3. Account Creation

To access certain features of our Website, such as placing orders, you may be required to create an account. When creating an account, you agree to provide accurate, current, and complete information, including but not limited to your Name, Surname, Contact Number, Delivery Details, and Email Address.

You are responsible for maintaining the confidentiality of your account login information (username and password) and are fully responsible for all activities that occur under your account. You agree to immediately notify us of any unauthorized use, or suspected unauthorized use, of your account or any other breach of security.

4. Use of Website

You agree to use the Website and Services only for lawful purposes and in accordance with these Terms. You agree not to use the Website:

  • In any way that violates any applicable national or international law or regulation (including, without limitation, the laws of South Africa).
  • To engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Website, or which, as determined by us, may harm BizInBox or users of the Website or expose them to liability.
  • To transmit, or procure the sending of, any advertising or promotional material without our prior written consent, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation.
  • To impersonate or attempt to impersonate BizInBox, a BizInBox employee, another user, or any other person or entity.

5. Orders and Pricing

All orders placed through the Website are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in the description or price of the product, or error in your order.

All prices are listed in South African Rand (ZAR) and are inclusive of Value-Added Tax (VAT) where applicable, unless otherwise stated. Prices are subject to change without notice. The price applicable to your order will be the price current at the time your order is accepted.

We strive to display accurate price information, however, we may, on occasion, make inadvertent typographical errors, inaccuracies, or omissions related to pricing and availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences.

6. Payment Terms

We accept payments through the following methods:

  • Payfast (which facilitates Credit Card, Debit Card, Instant EFT, and other methods)
  • ZeroPay
  • PayFlex
  • Mobicred
  • Direct EFT (Electronic Funds Transfer) – Proof of payment may be required.

Payment must be received in full before an order is processed and dispatched. By submitting your payment information, you authorize us (or our third-party payment processor) to charge the applicable payment method.

Additional information regarding payment methods can be found on our payment options page.

7. Shipping and Delivery

We offer delivery within South Africa. Delivery costs and estimated delivery times will be communicated at checkout and are dependent on the delivery address and an order’s size and weight.

While we strive to meet estimated delivery times, these are not guaranteed. We are not liable for any delays in delivery caused by the courier service or unforeseen circumstances.

Risk of loss and title for items purchased pass to you upon our delivery to the carrier. It is your responsibility to provide an accurate delivery address. We are not responsible for orders delivered to an incorrect address supplied by you.

Further details on our shipping partners and policies can be found on our shipping options page.

8. Refund and Returns Policy

Our Refund and Returns Policy, which details your rights to return products and obtain refunds, is available at Refund and Returns Policy page and forms an integral part of these Terms and Conditions. Please review it carefully. Refunds can generally be requested within 7 days of receipt, provided items are in their original condition and meet other specified criteria.

9. Privacy Policy

We respect your privacy and are committed to protecting your personal data. Our Privacy Policy, which explains how we collect, use, store, and protect your personal information in compliance with POPIA, is available at Privacy Policy page and forms an integral part of these Terms and Conditions. Our data storage adheres to WooCommerce standards and other security best practices and is encrypted where appropriate.

10. Intellectual Property

All content on our Website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, software, and brand names (collectively, “Content”), is the property of Biz2Biz (PTY) Ltd or its content suppliers and is protected by South African and international intellectual property laws (including copyright and trademark laws).

You may not copy, reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the Content on our Website without our prior written consent, except for your own personal, non-commercial use.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Biz2Biz (PTY) Ltd, its directors, employees, partners, agents, suppliers, or affiliates, shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Website or Services; (ii.T&C) any conduct or content of any third party on the Website; (iii) any content obtained from the Website; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Our total liability to you for any and all claims arising out of or relating to these Terms or your use of the Website or Services shall not exceed the amount paid by you, if any, for accessing this Website or for the specific product giving rise to the claim.

12. Indemnification

You agree to defend, indemnify, and hold harmless Biz2Biz (PTY) Ltd and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) your use and access of the Website or Services, by you or any person using your account and password; b) a breach of these Terms, or c) Content posted by you on the Website.

13. Dispute Resolution

Should any dispute, disagreement, or claim arise between you and Biz2Biz (PTY) Ltd concerning the Website, the Services, or these Terms, the parties shall endeavor to resolve the dispute amicably by negotiation and mutual agreement.

If we cannot resolve the dispute amicably within 30 (thirty) days, either party may refer the matter to mediation or, failing that, to the appropriate court or consumer tribunal in Cape Town, South Africa, as applicable.

14. Governing Law and Jurisdiction

These Terms shall be governed and construed in accordance with the laws of South Africa, without regard to its conflict of law provisions.

Any disputes arising from or in connection with these Terms or your use of our Website or Services will be subject to the exclusive jurisdiction of the courts of Cape Town, South Africa.

15. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Website or Services after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the Website and the Services.

16. Termination

We may terminate or suspend your account and bar access to the Website and Services immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of these Terms.

If you wish to terminate your account, you may simply discontinue using the Services. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

17. Severability

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and Refund and Returns Policy (and any other legal notices or disclaimers posted on the Website), constitute the entire agreement between you and Biz2Biz (PTY) Ltd regarding your use of our Website and Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding such subject matter.

19. Contact Information

If you have any questions about these Terms, please contact us at hello@bizinbox.co.za.